These Terms form a legally binding agreement between you ("the Client") and Streamline Crew Solutions Limited ("SCS", "we", "us") — NZ Company No. 9298036.
About Us
Streamline Crew Solutions Limited is a New Zealand registered company providing visa document preparation and appointment booking services for yacht crew seeking United States B1/B2 non-immigrant visas.
We are not a law firm and do not provide legal advice. Nothing in our communications, forms, guides, or invoices constitutes legal advice.
Services Provided
Depending on the package selected, our services include:
- Completion of the DS-160 Non-immigrant Visa Application form on your behalf
- Booking of a US Embassy or Consulate appointment (regular or expedited)
- Personalised document checklist
- Written interview preparation notes
- Email support throughout the application process
- WhatsApp support and priority expedited slot monitoring (Expedited package only)
Services not included: legal advice, immigration representation, consular interviews, or any services not listed above.
No Guarantee of Visa Approval
Client Responsibilities
The Client is solely responsible for providing accurate, truthful, and complete information. Any errors or omissions are the Client's responsibility. SCS accepts no liability for refusals or complications arising from inaccurate information.
- All information must match your passport and supporting documents exactly
- You must disclose all prior visa refusals, deportations, and relevant background information
- You must attend your scheduled appointment on time with all required documents
- Your passport must have at least six months' validity beyond your intended travel date
Fees, Payment & Disbursements
- Standard Package service fee: USD $275.00
- Expedited Package service fee: USD $395.00
- Passport Shipping (optional): USD $30.00
- US Embassy MRV fee (disbursement, at cost): USD $185.00
- Expedited appointment fee (disbursement, at cost): USD $60.00
- Card processing fee: 3% on service fee component
Refund Policy
Service fees are non-refundable once work has commenced (upon receipt of your completed form and payment). If you cancel before work begins, a full refund less card processing fees will be issued.
Disbursements (Embassy fees) are non-refundable once paid to the US Embassy on your behalf. No refund will be issued for visa refusals, consulate delays, or circumstances outside SCS's control.
Turnaround Times
We acknowledge applications within 24 hours and deliver the completed DS-160 and document checklist within 48 hours of payment. Appointment availability is controlled by the US Embassy and cannot be guaranteed.
SCS is not liable for any losses arising from appointment delays or visa processing times.
Privacy & Data
Your personal information is collected solely to complete your visa application. It is not shared with any third party other than the US Embassy as required. Data is retained for 12 months then securely deleted. You may request deletion at any time by emailing natasha@streamlinecrewsolutions.com.
All personal data is handled in accordance with the New Zealand Privacy Act 2020.
Limitation of Liability
SCS's total liability shall not exceed the service fee paid for the relevant application. SCS is not liable for indirect or consequential loss including loss of employment, income, travel costs, or any loss arising from visa outcomes or delays beyond our control.
Intellectual Property
All guides, checklists, and materials provided by SCS remain our intellectual property and are for your personal use only. They may not be copied or distributed without written consent.
Governing Law
These Terms are governed by New Zealand law. Any disputes shall be subject to the jurisdiction of the New Zealand courts. Both parties agree to attempt good faith resolution before initiating formal proceedings.
Contact
natasha@streamlinecrewsolutions.com · streamlinecrewsolutions.com